Update: Free PDF of Admap article

As an update to an earlier post here's a link to a free PDF version of the Admap article: "Is Talking Getting You Anywhere? Measuring WOM Marketing." (Get it now because the link is only good for 30 days. Tick tock, tick tock...).

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Tags: WOM word of mouth Word-of-Mouth Marketing marketing communication

WOMMA Webinar: Measuring the Value of WOM, Come Rain or Come Shine

What are you doing at noon EST on Thursday, April 9th?

You should be calling in to the free webinar I am doing (courtesy of the Word of Mouth Marketing Association) on how to measure the value of consumer conversations. It's free whether you are a WOMMA member or not. Here's the official blurb:

Whether the days are cloudy or sunny, or your brand is in or out of the money, measuring the value of word of mouth (WOM) has become a strategic imperative. This webinar will guide participants through five ways that consumer conversations impact a brand’s bottom line and offers specific tips and techniques to assess the value of WOM to your brand.

Hope to see you on the call!

Register Here

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Tags: WOM word of mouth Word-of-Mouth Marketing marketing communication

Where is talking getting you? Measuring WOM

Be sure to check out the current issue (April 2009) of Admap which has a series of articles on word of mouth. Articles include:

Where is talking getting you? Measuring WOM
Comparing new models for measuring word-of-mouth ROI, such as Conversation Value, Momentum Effect and Net Promoter Economics. 
Dr Walter Carl, ChatThreads

Influencers are essential in driving WOM
As demand for word-of-mouth marketing has grown, so has the need for insight into how influencers stimulate demand. 
Ed Keller and Brad Fay, Keller Fay Group

Empower consumers to shape the brand
Getting word-of-mouth right is not about telling people what to think, and may require a change in corporate culture. 
Ivan Palmer, Wildfire

Paying lip service is not enough
Word-of-mouth needs to be integrated into the whole brand development process, not tacked on as an afterthought. 
Geoff Gray, Naked Communications

Tap into passions of brand advocates
To ensure productive and long-term conversations with consumers, a brand must first identify its discursive matrix. 
Molly Flatt, 1000heads

The Anatomy of Buzz Revisited

If you haven't heard yet be sure to check out Emanuel Rosen's newly revised book The Anatomy of Buzz Revisited. I have long advocated the original version of the book and have used it in teaching my classes on word of mouth and social media. I would tell people that if they could only read one book on WOM marketing to read this one. But after talking with Emanuel about his plans to rewrite the original and being interviewed for it I am now recommending that people read the new version. Here's the marketing blurb I wrote for it:

"I'm sorry to say I can't recommend The Anatomy of Buzz as my top pick anymore. There's something better out there and it's called The Anatomy of Buzz Revisited. Like its predecessor, it's accessible, compelling, and is based on solid principles of how word of mouth works, but this book has been completely revamped to include fresh material, new topics, and the latest research."

You might also be interested in Guy Kawasaki's interview of Emanuel Rosen. Be sure to check out question 13 in this interview: "How can a company effectively measure the buzz it's generating?"

The book is officially available February 24th.

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Tags: WOM word of mouth Word-of-Mouth Marketing marketing communication