Saturday, April 03, 2010

I've Moved!

Thanks for visiting! To read my most recent thoughts on word of mouth communication research and measurement please visit my new blog home at ChatThreads Chatterbox. Existing content will remain here as an archive but comments have been disabled.

Monday, April 06, 2009

Update: Free PDF of Admap article

As an update to an earlier post here's a link to a free PDF version of the Admap article: "Is Talking Getting You Anywhere? Measuring WOM Marketing." (Get it now because the link is only good for 30 days. Tick tock, tick tock...).


Sunday, April 05, 2009

WOMMA Webinar: Measuring the Value of WOM, Come Rain or Come Shine

What are you doing at noon EST on Thursday, April 9th?

You should be calling in to the free webinar I am doing (courtesy of the Word of Mouth Marketing Association) on how to measure the value of consumer conversations. It's free whether you are a WOMMA member or not. Here's the official blurb:

Whether the days are cloudy or sunny, or your brand is in or out of the money, measuring the value of word of mouth (WOM) has become a strategic imperative. This webinar will guide participants through five ways that consumer conversations impact a brand’s bottom line and offers specific tips and techniques to assess the value of WOM to your brand.
Hope to see you on the call!

Register Here


Wednesday, April 01, 2009

Where is talking getting you? Measuring WOM

Be sure to check out the current issue (April 2009) of Admap which has a series of articles on word of mouth. Articles include:

Where is talking getting you? Measuring WOM
Comparing new models for measuring word-of-mouth ROI, such as Conversation Value, Momentum Effect and Net Promoter Economics. 
Dr Walter Carl, ChatThreads

Influencers are essential in driving WOM
As demand for word-of-mouth marketing has grown, so has the need for insight into how influencers stimulate demand. 
Ed Keller and Brad Fay, Keller Fay Group

Empower consumers to shape the brand
Getting word-of-mouth right is not about telling people what to think, and may require a change in corporate culture. 
Ivan Palmer, Wildfire

Paying lip service is not enough
Word-of-mouth needs to be integrated into the whole brand development process, not tacked on as an afterthought. 
Geoff Gray, Naked Communications

Tap into passions of brand advocates
To ensure productive and long-term conversations with consumers, a brand must first identify its discursive matrix. 
Molly Flatt, 1000heads

Monday, February 16, 2009

The Anatomy of Buzz Revisited

If you haven't heard yet be sure to check out Emanuel Rosen's newly revised book The Anatomy of Buzz Revisited. I have long advocated the original version of the book and have used it in teaching my classes on word of mouth and social media. I would tell people that if they could only read one book on WOM marketing to read this one. But after talking with Emanuel about his plans to rewrite the original and being interviewed for it I am now recommending that people read the new version. Here's the marketing blurb I wrote for it:

"I'm sorry to say I can't recommend The Anatomy of Buzz as my top pick anymore. There's something better out there and it's called The Anatomy of Buzz Revisited. Like its predecessor, it's accessible, compelling, and is based on solid principles of how word of mouth works, but this book has been completely revamped to include fresh material, new topics, and the latest research."
You might also be interested in Guy Kawasaki's interview of Emanuel Rosen. Be sure to check out question 13 in this interview: "How can a company effectively measure the buzz it's generating?"

The book is officially available February 24th.


Saturday, October 11, 2008

What Does Facebook Do?

Facebook has a new way of describing itself.

It used to be: "Facebook is a social utility that connects you to the people around you."

Now it's: "Facebook helps you connect and share with the people in your life."

Rather than describing what it is AND what it does, it now just describes what it does. In this case, I think it's a better move because most people never really understood what a "social utility" is. Plus, it shifts the locus of agency from Facebook to you, the user.

If anyone knows of any other self-descriptions Facebook had throughout its history please mention in the comments.

Thursday, October 09, 2008

Mapping the Social Networks of a Small Town

There's a fascinating article in the New York Times about how Unilver is attempting to map the spread of conversations about their Vaseline lotion, Clinical Therapy, in an Alaskan town. 

Through mapping the conversations Unilever was able to identify a network hub, Petal Ruch, who was apparently the most well-connected town resident. Unilever's advertising  agency and production company then built a marketing campaign around her story.

The network map is supposed to make its way onto a branded website called Prescribe the Nation.

Given my research on mapping the conversational geography of word of mouth and my work with ChatThreads I'm especially interested in this endeavor and will watch with interest how this develops.