New Blog and Book Review of Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

I'm contributing to a new blog as part of my work with ChatThreads. It's called the ChatThreads ChatterBox and my first post there reviews Pete Blackshaw's new book titled Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World. Readers of my blog will definitely be interested in the review and will also want to check out Pete's new book.

To help raise awareness of the ChatterBox blog I'll be pointing people there from this blog when I think there's a relevant post. If you want to subscribe to the ChatterBox feed directly you can do so here.

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Tags: WOM word of mouth Word-of-Mouth Marketing marketing communication